Office of Technology Resources

Oversight of enterprise and departmental systems to include design, development, implementation, maintenance, and support of enterprise and departmental systems. Banner system modules and the many layered applications that link to any of the Banner systems is a dominant focus of the Applications Systems team. In addition, Applications Systems has oversight and operational responsibility for enterprise database engines and the data contained in those databases.

Oversight of enterprise and departmental servers and storage, core systems for network connectivity, authentication, security and data retention as well as the network infrastructure that provides data, voice, and video access and connectivity to campus. Duties and activities include design, implementation, engineering, deployment, support, and maintenance of aforementioned systems. This team is responsible for network traffic, wired and wireless connectivity, Internet access, remote access, and telecommunications.  This team also has the responsibility for equipment inventory and the network operations center, which is where server, storage, and core network equipment is located.

Oversight of end-user technology resources deployed across campus that includes deployment, support, and maintenance of workstations, laptops, smartphones, tablets, printers, copiers, scanners, etc. utilized by UCM students, faculty, and staff in the instructional spaces and across the many diversified workplaces across campus. The Customer Experience Technology Support Center is the first line of support to UCM constituents in support of technology resources. The Technology Support Center serves as the single point of reference for students, faculty, staff, and visitors to ask questions, report hardware and network issues, and submit requests for technology assistance. 

Technology Operations takes direction from the AVP/CIO and supports the overall operations of the Office of Technology, including budget planning and forecasting, hardware and software contracts and licensing, account creation and deletion in accordance with human resources activities and fiscal operations. Technology Operations supports the overall function and operation of the Office of Technology by coordinating tasks and projects to department teams.